We shall endeavour to deliver your order within 1- 4 working days upon successful payment confirmation unless otherwise specifiy. You should be able to receive your order within 3-10 business days (excluding Saturday and Sunday) after shipment date, depending on the shipping courier.
SecureMetric Technology Sdn. Bhd. is committed to ensure that your orders are delivered to you safely and on time. Therefore, only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. SecureMetric Technology Sdn. Bhd. reserve the rights not to release the delivery in the absence of the authorized receiver.
SecureMetric Technology Sdn. Bhd. is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, SecureMetric Technology Sdn. Bhd. will not be liable for any loss caused to you by late or delayed delivery.
In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.
You are required to report missing item in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.
SecureMetric Technology Sdn. Bhd. reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to SecureMetric Technology Sdn. Bhd., or to any portion of SecureMetric Technology Sdn. Bhd., for any reason whatsoever; and (2) to interrupt the operation of SecureMetric Technology Sdn. Bhd., or any portion of SecureMetric Technology Sdn. Bhd., as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Non-acceptance of Order
Customer without company name will receive an email confirmation to verify the purchase of their order.Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
- Not under delivery area
- Our inability to obtain authorization for your payment
- The identification of a pricing or product description error
Currently we do not offer any order cancellation once payment has been confirmed. We apologize for any inconvenience
Tax and Duty
Any taxes and import duties are not included. Please check your government policy on import duties and taxes before you proceed to purchase.
We shall not be responsible for any import taxes or duty under any conditions even if you have instructed us to change the invoice value or product description.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information
SecureMetric Technology Sdn. Bhd. collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Warranty varied from item to item, please refer to the warranty terms in the description of each item.
SecureMetric Technology Sdn. Bhd.
Address:Level 5-E-6, Enterprise 4, Technology Park Malaysia, Lebuhraya Sg. Besi – Puchong, Bukit Jalil, 57000 Kuala Lumpur, Malaysia.